Welcome to: A better Digital Banking Experience!

You've asked for it. We've delivering it. We're excited to bring you newly enhanced online and mobile banking experience that makes banking with Abound Credit Union better than ever.

Mobile Banking Features
Face & Touch ID Login
Easy and secure access with Touch ID, Face ID or 4-digit login passcodes.
Card Controls
Lock and unlock your credit card, set travel notices and more!
Deposit Checks
Deposit your checks anywhere without having to leave home
Send Money
Simply send money to anyone you want using your debit card
Simple External Transfers
Connect other external bank accounts to transfer $ to and from accounts
Bill Pay
New look and feel makes it easier than ever to pay bills and access any existing payees and payment schedules
Alerts
Stay on top of what's important to you with customizable near real-time alerts from one central location
Pay Loans Easily
Set up recurring and one-time payments for your Abound loans on any device.

Even more great benefits of our enhanced digital banking experience:

  • Free: Our mobile app and online banking are always free*
  • Account Summary Made Better: Lines of Credit, Payment Due Dates, Current and Available Balances, Certificate Maturity Dates and more showing right from the home screen
  • Stop Payment: Initiate a stop payment request at any time.**
  • View eStatements
  • Update personal information

Frequently Asked Questions

Get your questions answered here!

First Time Login/Enrollment

After entering an incorrect password in the login box, you will be re-directed to a new page. On that page, click the "Forgot your password?" link just above the log in button. Then enter your Login ID to receive a new Secure Access Code and reset your password.

From the Home Page (Account Summary) click on Preferences in the left side navigation menu. From that menu, select Security Preferences and then Change password.

If your account is locked out due to excessive incorrect password attempts, please give us a call at 800.285.5669 for assistance.

Access Codes

Once you select your preferred delivery method, Submit at the bottom of the page.

  • Phone Delivery: If you select phone delivery of your Secure Access Code, you'll receive an automated call from 800.285.5669. Answer the phone normally when the call arrives. You will be prompted to hear your code, and we will give you the option to repeat the code, if necessary. For security, we will not leave a code on voice mail; so, if you miss the call, just repeat the process.
  • Text Message Delivery: If you select text message delivery of your temporary code, you will receive a very simple message containing the requested code. Standard text message fees apply.
  • Email Delivery: If you select email delivery, you will receive a very simple email containing the requested code. If you do not receive this email, please check your "Junk Mail" box. You can configure your "Junk Mail" settings to allow future emails from our address.
Important: You must use the Secure Access Code provided within a short time frame following your request. After a short time frame, the code will no longer be valid. If your code expires, you will need to begin the registration process again.

You will need to contact a member service representative by phone at 800.285.5669 for assistance.

No, if you are accessing Digital Banking from a personal/trusted computer, you’ll just need to register that device and will no longer have to retrieve a Secure Access Code when accessing Digital Banking from that device. However, you will retrieve a Secure Access Code each time you try to login in to Digital Banking from a device that is not registered.

Your computer must allow cookies. Please check this in your browser settings. You may also need to add "secure.abound.com" to your trusted sites list. Note – in select other cases, you may be prompted for a secure access code (e.g., when performing transactions outside typical online activity).

Transfers

From the Home Page (Account Summary) click on Move Money, in the side navigation menu. From that menu, select:

  • Transfer Funds to transfer money within your account
  • Member to Member to transfer funds to another Abound member's account. You may select to make a single, one time, transfer or to link the two accounts so you can transfer at your convenience moving forward. To initiate this you must know the last 4 numbers of the account number and the other member’s last name.
  • To move money to and from accounts outside Abound select ‘Move Money’ and then ‘Add External Account’ (Note: External transfers into your Abound account can only be made to consumer loans.)

 

On the Home Page click on Activity Center from the side navigation menu. From that menu, choose from Single Transactions, Recurring Transactions or Deposited Checks from the tabs across the top of the page.

Statements

Adobe Acrobat Reader is required to view PDF versions of e-Statements and e-Notices.

You will receive an email notification whenever a new e-Statement or e-Notice is available for viewing.

e-Statements and e-Notices will generally remain available for viewing for 14 months after they have been posted.

Recent changes to an operating system software such as upgrades, downloads, and/or system enhancements can affect a PC’s ability to connect with secure sites and view PDF documents including our e-Statement site. We recommend trying the following steps:

  • Verify that you are current on all system updates.
  • Un-install and re-install Adobe Acrobat Reader. https://get.adobe.com/reader/
  • Ensure that you are using the most up-to-date version of your browser.
  • Some pop-up blocker and firewall programs may prevent access to e-Documents. If you utilize these types of applications, you may need to disable certain features of the programs to access e-Documents.

 

Browser/System Requirements

Browser Version
Google Chrome Version 79.0
Mozilla Firefox Version 73.0
Microsoft Edge Version 80
Safari Version 12.0
Microsoft Internet Explorer Limited Support
Abound's Mobile Banking App will provide members the ability to bank anytime, anywhere, from any device—conveniently and securely. They can download the app on any Android or Apple device from our website, and it will provide a consistent experience with banking from one's desktop.

A valid email address and phone number are required to access our app. Also, the app will function best when the GPS or native mapping app (also known as Location Services) is enabled.

Android Compatibility
Android 8.0 or higher

Apple IOS Compatibility
iOS 12.0 and newer
Apple iPhone 5s and newer models

The following mobile operating systems are not compatible with Abound's Mobile App:
Windows Phone
Blackberry
Kindle Fire
Mobile Connectivity

Depositing Checks via our Mobile App (Remote Deposit Anywhere)
A mobile device with a rear-facing camera is required to deposit checks with the mobile remote deposit capture functionality in Abound’s Mobile App.
Your phone will usually automatically notify you if you have an update. We recommend that you back up your device before updating your operating system (OS). To manually update your device, follow these instructions:
  • Plug in your device, as the update may drain your battery
  • Connect your device to WiFi
  • Open Settings
  • Scroll down and tap the About Device icon (on a tablet, you may need to tap the General tab at the top of the screen first)
  • Tap Software Update (or Update or System Firmware update depending on OS version) at the top of the menu
  • Tap Check for Updates
  • Tap Update. If there is an update available, this button will appear at the top of your screen
  • Tap Install (Reboot and Install, Install System Software)

The browser and version of the browser may be the issue. Do you see the "Stronger Security is Required message"? Please upgrade your browser version based on what browser you currently use. You should be able to access Digital Banking online after you upgrade. If you're still experiencing issues, please call us at 800.285.5669.

Updating a browser works differently for each one. See below for brief instructions for each of the browsers listed in the chart above.

Internet Explorer:
  • If you are regularly installing the latest Windows updates from Microsoft, you should have the latest version of Internet Explorer.
  • To turn on automatic updates, open the Control Panel. Click on and open the Windows Update utility. In the left navigation pane, click the Check for Updates link. You can choose to install all available updates or select the updates you want to install.
  • You can also download the latest version of Internet Explorer here: https://support.microsoft.com/en-ca/products/internet-explorer
Microsoft Edge
  • All versions of Microsoft Edge should support TLS 1.1 or higher by default.
Mozilla Firefox
  • Open the Firefox browser
  • Click the Open menu button (icon has three horizontal lines) in the upper right corner of the screen
  • In that menu, click the Open Help Menu button at the bottom
  • Select About Firefox
  • The window that appears will automatically check for updates and show you the current version of Firefox. If an update is available, there will be an option available to install it
  • You can also download the latest version of Firefox here: https://www.mozilla.org/en-US/firefox/
Google Chrome
  • Open the Google Chrome browser
  • Click the Customize and control Google Chrome button (icon has three vertical dots) in the upper right corner of the screen
  • In the drop-down menu, select Help then About Google Chrome
  • The window that appears will automatically check for updates and show you the current version of Chrome. If an update is available, there will be an option available to install it
  • You can also download the latest version of Chrome here: https://www.google.com/chrome/b/
Apple Safari
  • Open the Apple menu and choose App Store
  • In the top of the window that appears, click the Updates button
  • Find Safari and click Update (or Update All to install all available updates)
  • You can also download the latest version of Safari here: https://support.apple.com/safari

First Time Login/Enrollment

After entering an incorrect password in the login box, you will be re-directed to a new page. On that page, click the "Forgot your password?" link just above the log in button. Then enter your Login ID to receive a new Secure Access Code and reset your password.

From the Home Page (Account Summary) click on Preferences in the left side navigation menu. From that menu, select Security Preferences and then Change password.

If your account is locked out due to excessive incorrect password attempts, please give us a call at 800.285.5669 for assistance.

Access Codes

Once you select your preferred delivery method, Submit at the bottom of the page.

  • Phone Delivery: If you select phone delivery of your Secure Access Code, you'll receive an automated call from 800.285.5669. Answer the phone normally when the call arrives. You will be prompted to hear your code, and we will give you the option to repeat the code, if necessary. For security, we will not leave a code on voice mail; so, if you miss the call, just repeat the process.
  • Text Message Delivery: If you select text message delivery of your temporary code, you will receive a very simple message containing the requested code. Standard text message fees apply.
  • Email Delivery: If you select email delivery, you will receive a very simple email containing the requested code. If you do not receive this email, please check your "Junk Mail" box. You can configure your "Junk Mail" settings to allow future emails from our address.
Important: You must use the Secure Access Code provided within a short time frame following your request. After a short time frame, the code will no longer be valid. If your code expires, you will need to begin the registration process again.

You will need to contact a member service representative by phone at 800.285.5669 for assistance.

No, if you are accessing Digital Banking from a personal/trusted computer, you’ll just need to register that device and will no longer have to retrieve a Secure Access Code when accessing Digital Banking from that device. However, you will retrieve a Secure Access Code each time you try to login in to Digital Banking from a device that is not registered.

Your computer must allow cookies. Please check this in your browser settings. You may also need to add "secure.abound.com" to your trusted sites list. Note – in select other cases, you may be prompted for a secure access code (e.g., when performing transactions outside typical online activity).

Transfers

From the Home Page (Account Summary) click on Move Money, in the side navigation menu. From that menu, select:

  • Transfer Funds to transfer money within your account
  • Member to Member to transfer funds to another Abound member's account. You may select to make a single, one time, transfer or to link the two accounts so you can transfer at your convenience moving forward. To initiate this you must know the last 4 members of the account number and the other member’s last name.
  • To move money to and from accounts outside Abound select ‘Move Money’ and then ‘Add External Account’

 

On the Home Page click on Activity Center, in the side navigation menu. From that menu , choose from Single Transactions, Recurring Transactions or Deposited Checks for the tabs across the top of the page.

Statements

Adobe Acrobat Reader is required to view PDF versions of e-Statements and e-Notices.

You will receive an email notification whenever a new e-Statement or e-Notice is available for viewing.

e-Statements and e-Notices will generally remain available for viewing for 14 months after they have been posted.

Recent changes to an operating system software such as upgrades, downloads, and/or system enhancements can affect a PC’s ability to connect with secure sites and view PDF documents including our e-Statement site. We recommend trying the following steps:

  • Verify that you are current on all system updates.
  • Un-install and re-install Adobe Acrobat Reader. http://www.adobe.com/products/acrobat/readstep2.html
  • Ensure that you are using the most up-to-date version of your browser.
  • Some pop-up blocker and firewall programs may prevent access to e-Documents. If you utilize these types of applications, you may need to disable certain features of the programs to access e-Documents.

Browser/System Requirements

Microsoft Windows 10 or Mac OS X 10.10 with a supported PC or Mac®. Available browser updates applied for improved security that provide anti-virus and spyware protection.

Note: Microsoft stopped supporting Windows XP and XP-compatible Internet Explorer (IE) in April 2014, including security updates. XP users who do not upgrade their operating systems should replace IE with Google Chrome™ for an up-to-date, secure Internet browser.

Cable, Digital Subscriber Line (DSL), or Integrated Services for Digital Network (ISDN) Internet connection. (Dial-up connections are not supported.)

Note: Satellite connections often have difficulty supporting encrypted, Hypertext Transfer Protocol Secure (HTTPS) applications. Since Abound is HTTPS-encrypted for the safety of your financial information, some satellite cable connections may exhibit slow responses.
 
Browser Version
Google Chrome Version 79.0
Mozilla Firefox Version 73.0
Microsoft Edge Version 80
Safari Version 12.0
Microsoft Internet Explorer Limited Support
Abound's Mobile Banking App will provide members the ability to bank anytime, anywhere, from any device—conveniently and securely. They can download the app on any Android or Apple device from our website, and it will provide a consistent experience with banking from one's desktop.

A valid email address and phone number are required to access our app. Also, the app will function best when the GPS or native mapping app (also known as Location Services) is enabled.

Android Compatibility
Android 8.0 or higher

Apple IOS Compatibility
iOS 12.0 and newer
Apple iPhone 5s and newer models

The following mobile operating systems are not compatible with Abound's Mobile App:
Windows Phone
Blackberry
Kindle Fire
Mobile Connectivity

Depositing Checks via our Mobile App (Remote Deposit Anywhere)
A mobile device with a rear-facing camera is required to deposit checks with the mobile remote deposit capture functionality in Abound’s Mobile App.
 
Your phone will usually automatically notify you if you have an update. We recommend that you back up your device before updating your operating system (OS). To manually update your device, follow these instructions:
  • Plug in your device, as the update may drain your battery
  • Connect your device to WiFi
  • Open Settings
  • Scroll down and tap the About Device icon (on a tablet, you may need to tap the General tab at the top of the screen first)
  • Tap Software Update (or Update or System Firmware update depending on OS version) at the top of the menu
  • Tap Check for Updates
  • Tap Update. If there is an update available, this button will appear at the top of your screen
  • Tap Install (Reboot and Install, Install System Software)

The browser and version of the browser may be the issue. Do you see the "Stronger Security is Required message"? Please upgrade your browser version based on what browser you currently use. You should be able to access Digital Banking online after you upgrade. If you're still experiencing issues, please call us at 800.285.5669.

Updating a browser works differently for each one. See below for brief instructions for each of the browsers listed in the chart above.

Internet Explorer:
  • If you are regularly installing the latest Windows updates from Microsoft, you should have the latest version of Internet Explorer.
  • To turn on automatic updates, open the Control Panel. Click on and open the Windows Update utility. In the left navigation pane, click the Check for Updates link. You can choose to install all available updates or select the updates you want to install.
  • You can also download the latest version of Internet Explorer here: https://support.microsoft.com/en-ca/products/internet-explorer
Microsoft Edge
  • All versions of Microsoft Edge should support TLS 1.1 or higher by default.
Mozilla Firefox
  • Open the Firefox browser
  • Click the Open menu button (icon has three horizontal lines) in the upper right corner of the screen
  • In that menu, click the Open Help Menu button at the bottom
  • Select About Firefox
  • The window that appears will automatically check for updates and show you the current version of Firefox. If an update is available, there will be an option available to install it
  • You can also download the latest version of Firefox here: https://www.mozilla.org/en-US/firefox/
Google Chrome
  • Open the Google Chrome browser
  • Click the Customize and control Google Chrome button (icon has three vertical dots) in the upper right corner of the screen
  • In the drop-down menu, select Help then About Google Chrome
  • The window that appears will automatically check for updates and show you the current version of Chrome. If an update is available, there will be an option available to install it
  • You can also download the latest version of Chrome here: https://www.google.com/chrome/b/
Apple Safari
  • Open the Apple menu and choose App Store
  • In the top of the window that appears, click the Updates button
  • Find Safari and click Update (or Update All to install all available updates)
  • You can also download the latest version of Safari here: https://support.apple.com/safari

How-To's and Step by Steps:

Our how-to tools & tips help you get things done

Account & Alerts

Click here for more information on Enrolling and Transfering funds between your accounts!

Find Alerts under the Settings & Alerts tab

  1. The New Alert button lets you create an account, online transaction alerts and reminders
  2. The ^ icon allows you to collapse or expand alert options for each category
  3. Toggling the "Enabled" switch turns an alert on or off without deleting it
  4. The "Edit" link lets you make edits to existing alert preferences
alerts1-3.jpg
  1. On the Home page, you can click on an account name to view the Account Details screen. You can also click the right side of an account card and click the View Activity Button
  2. The available balance of that account is displayed in the top right corner
  3. You can find transactions within the account using the search bar
  4. Transactions can be sorted by time, type, amount or check number. Click the Filters icon for more options
  5. The 3 vertical dots icon lets you send a secure message about that account or print a list of transactions. You can also export your transactions into a different format by clicking the download icon
  6. More information about your account is available by clicking the Details tab
  7. After clicking a transaction, the three vertical dots icon lets you send a secure message about that transaction or print the transaction
  8. The arrow next to Date, Discription and Amount sorts them
  9. You can view more details about a transaction by clicking on it

account-summary1-1.jpgaccount-summary2-1.jpg

In the Apply & Open tab, click Money Market or CD

  1. Use the drop-down to select an Account Type
  2. Use the drop-down to select a Share Type
  3. Click Next
  4. Verify the information and click the Submit button when you are finished
Screenshot of how to open a new product on online banking
Screenshot of how to open new product on online banking
 
  1. Click the 3 vertical dots icon on the right side of an account card and select Nickname Account
  2. Enter an account nickname
  3. Click the save button when you are finished
account-nickname1-1.jpgaccount-nickname2-1.jpg
  1. Click on the three vertical dots icon next to an individual transaction
  2. Type in your message
  3. (Optional) Attach a document
  4. Press send
transaction-message1.jpg
transaction-message2.jpg

Credit Cards & Checks

Click the Card Management tab

  1. If you have received a new credit card, the number to call to activate is listed here
  2. You can easily activate or deactivate your card with a simple click on the toggle
  3. When you click the Card Details button, it leads to more features like Card Details, Card Management, and Card Communication
  4. When you click the View Transactions button, it leads to your card transactions
  5. Once clicking the Card Details button, the top section shows details of your card
  6. Here, you can order a replacement card
  7. You can also report a lost or stolen card
  8. You also have the ability to Set Travel Notifications
  9. After clicking the Set Travel Notifications button, you'll arrive on the Travel Notifications screen. Here you can choose which card to set a travel notice on
  10. Set your departure date
  11. And your return date
  12. Choose where you will be traveling: International or Domestic
  13. Add a contact number
  14. Click Submit
card-controls.jpg card-controls2.jpg
card-controls3.jpg
  1. On your mobile device, click "Deposit A Check"
  2. Choose which Account you want to deposit your check into
    1. You can choose between your Checking and Savings accounts
  3. The "Amount" should match the Check Amount
  4. Tap the "Front of Check" button to take a photo of the front of your check
    1. Follow the on screen instructions for taking a photo of the front of your check
  5. Tap the "Back of Check" button to take a photo of the back of your check
    1. Follow the on screen instructions for taking a photo of the back of your check
  6. Press Done

remote-deposit-checks-1.jpg

In the Services tab, click on Check Reorder

  1. Choose the account you want checks ordered for
  2. Complete your order on our vendor's website (Quick Order)
  3. Complete your order on our vendor's website (View Full Catalog)
reorder-checks1.jpg
reorder-checks2.jpg

Transfers & Payments

One-Time Payment

In the Transactions tab, click Make Payments

1.Using the "From" and "To" dropdowns, select the account the funds will be taken from and the account you wish to post the payment
2. Select your payment type using the "Payment Type" drop-down
3. Enter the amount of the payment or leave the pre-populated payment amount
4. (One-Time Payment Only) Enter the date to process the transaction

 

payment-q2-how-to1-1.jpg
 

Recurring Payment

5. If you would like to set up a recurring payment, follow the steps below:
     a. Check the box next to "Make this a recurring transaction" to repeat the transfer
     b. Use the "How often should this transfer repeat?" drop-down to specify how often the transfer should occur
     c. Enter a start and end date for this transaction using the calendar features
     d. If your transaction doesn't have an end date, check the box next to "Repeat Forever"
6. (Optional) Enter a memo
7. Click the Submit button when you are finished

payment-q2-how-to2-1.jpg

Link Account

In the Move Money tab, click Member to Member Transfer
1. Click the Link Account button
2. Enter the Recipient's account number
3. Enter the recipient's account/loan ID
4. Select an account type from the "Account Type" drop-down
5. Enter the first 3 letters of the recipient's last name
6. Click Submit when you are finished
 

member-to-member-transfer1.jpg member-to-member-transfer2-1.jpg

Single Transfer

In the Move Money tab, click Member to Member Transfer
1. Click the Single Transfer button
2. Select the account to take funds from using the "From Account" drop-down
3. Enter an amount
4. Write a description of your transfer
5. Enter the recipient's account number
6. Enter the Share ID/Loan ID
7. Select the recipient's account type using the "Account Type" drop-down
8. Enter the first 3 letters of the recipient's last name
9. Click Submit when you are finished

member-to-member-transfer3-1.jpg member-to-member-transfer4-1.jpg

Under the Move Money tab, click Add External Account

  1. Insert the external account's Account Number
  2. Choose which Account Type you will be linking to
  3. Insert the external account's Routing Number
  4. Verify your account: Two "micro" deposits will be generated and sent to your external account (typically within 5 business days). Micro deposits are random deposits in amounts less than $1. Once you have received these two micro deposits in your external account, make note of both amounts as you will need them later in step 2, the verification process.
  5. Press Continue
add-external-account.jpg

Send Money Initial Set Up

In the Move Money tab, click Send Money

  1. Click the Send Money button on initial set up
  2. Review the Terms and Conditions
  3. Enter your debit card number and expiration date to verify your card information
  4. (Optional) Enter a nickname for your debit card
  5. Click the Continue button

Sending Money

send-money3.jpg

In the Move Money tab, click Send Money

  1. Enter the recipient's name. As you enter characters, suggested recipients appear if the characters match the names of any previous recipients
  2. Enter the email or mobile number of the person you are sending funds
  3. Enter the amount of the transaction
  4. Select a debit card from which you are sending funds. If you need to add a new debit card click the "+ Add a card" link
  5. (Optional) Enter a memo or enter brief text to describe why you are sending funds
  6. Click Continue
  7. Review your transaction and click Continue
  8. Enter your PIN
  9. Click Submit when you are finished
send-money.jpg
send-money2-1.jpg

In the Services tab, click Stop Payment

  1. Choose to stop a single check or multiple checks
  2. Select an Account in the drop-down
  3. Insert the Check Number
  4. (Optional) Insert the Check Amount
  5. (Optional) Insert the Check Date
  6. (Optional) Insert the Payee Name
  7. (Optional) Insert a note
  8. Click the "Request Stop Payment" button
stop-payment-1.jpg
 

Enroll in Bill Pay

Click the Pay Bills tab

  1. Choose which account you want to link Bill Pay to
  2. Click Enroll in Bill Pay
bill-pay.jpg

Bill Pay Dashboard

Click the Pay Bills tab
On the Bill Pay Dashboard, youre able to:

  1. Search Payees
  2. Review Payment Activity
  3. Add a Payee
  4. Under Options, you can delete Payees or go to our Bill Pay site
  5. Sort Payees 
  6. Review Payments
bill-pay2.jpg

Add A Payee

Click the Pay Bills tab and click "Add a Payee" on the dashboard

  1. Fill out the payee's required information
  2. Click Preview
bill-pay3-1.jpg

*Carrier rates may apply for data usage.
**A fee of $31.00 will be applied to each stop payment.

Need Help?
1.800.285.5669
Routing #: 283978425