Fraud Alert: Keep yourself safe from scam messages
Fraud cases are on the rise - and they're not slowing down. In 2024 alone, over 2.6 million cases were reported, according to the Federal Trade Commission (FTC)1. As scams become more elaborate and harded to detect, we understand the importance of protecting your personal and financial information. That's why we're dedicated to keeping you informed and ensuring you have the knowledge to recognize suspicious messages.
What to lookout for
Fraud can come in many forms; one of the most prominent is phishing. This is when a scammer sends an email or text message that looks legitimate, with the intent to trick you into clicking a link, opening an attachment, or sharing personal information. These messages often create a sense of urgency to pressure you to act fast without thinking your actions through.
Common tactics include:
Having the tools to prevent fraud before it happens is your best defense. We've got you covered.
How to act
If you have clicked into a suspicious link or provided your personal information, don't panic - but do act quickly:
We're proud to be your partner in financial wellness - and that includes helping you stay one step ahead of fraud.
What to lookout for
Fraud can come in many forms; one of the most prominent is phishing. This is when a scammer sends an email or text message that looks legitimate, with the intent to trick you into clicking a link, opening an attachment, or sharing personal information. These messages often create a sense of urgency to pressure you to act fast without thinking your actions through.
Common tactics include:
- Messages asking you to verify your login credentials
- Unpaid invoice alerts that prompt you to put in your card information
- Claims that your account will be closed or frozen if you do not respond immediately
- Alerts claiming suspicious activity in your account
Having the tools to prevent fraud before it happens is your best defense. We've got you covered.
- Never click on unsolicited links or attachments. If you did not expect the message, it's safer to delete it.
- Do not provide sensitive information such as your account number, card number, or Social Security number through text or email.
- Avoid paying anyone who insists on using specific methods like gift cards or wire transfers.
- Always verify the source of the message. If they are claiming to be from a trusted company, you can contact the business by their official phone number - not the one provided in the message.
How to act
If you have clicked into a suspicious link or provided your personal information, don't panic - but do act quickly:
- Contact us immediately. We'll help you deactivate your card, secure your account and take the next steps.
- If you have given your Social Security number, contact the credit bureaus to have your credit frozen. This can prevent accounts from being opened under your name.
- Monitor your accounts for unauthorized activity and report it right away.
We're proud to be your partner in financial wellness - and that includes helping you stay one step ahead of fraud.
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