Digital Banking

• A free service of Abound Credit Union*
• Tap into your accounts anytime from almost anywhere
• Get up-to-date account balances
• Transfer funds between Abound accounts or to Abound from other financial institutions
• View account history
• Make on-time bill and loan payments
• Timely account history, plus you can opt-in for e-Statements (electronic statements)

• Download the free Abound app from Google Play or the App Store
• Easy and secure access with Touch ID, Face ID or 4-digit login passcodes
• Check balances and transfer funds
• Make easy bill and loan payments
• Deposit checks with your mobile device camera
• Link your Debit or Credit Card to your mobile device for one-tap Digital Wallet payments¹
• Use card controls to lock and unlock your Credit Cards and put limits on card use

Yes. Abound is bringing you a completely new Digital Banking experience. You will need to enroll as a first-time user in the new system by clicking the link at the bottom of the dialogue box that says "First time user? Enroll now." and set up your new credentials. Please note that your previous credentials will not work in the new Digital Banking, you must enroll as a first-time user to log in. If you use Digital Banking on your phone, please download our new app by searching "Abound Credit Union Mobile" in your Apple App or Google Play Store.

Then, you'll need your Abound Member Number, Social Security Number, current cell phone number, and email address to re-enroll.

Yes. 

No. Transaction alerts will need to be reset after you enroll as a first-time user in Digital Banking.

You'll need your Abound Member Number, your Social Security Number, your cell phone number and email address. Please make sure this information is correct in Abound's records by May 29. You can do this by logging into your current Digital Banking platform, stopping by a branch or calling the Member Engagement Call Center.

Yes! You'll still be able to deposit checks conveniently through the new Digital Banking platform.

Yes, Credit Card payments may still be made through Digital Banking once you enroll as a first time user.

Yes. The account nicknames you created from the previous digital banking platform will transfer to the new digital banking platform. There may be rare instances where the nickname did not transfer to the new digital banking platform going live on June 2. If that is the case, you can easily create new nicknames by editing the account name.

Within Digital Banking, the Share ID and Loan ID are located next to the name of the account. The Share ID is a four-digit number after the "S" in Digital Banking. The Loan ID is the four-digit number after the "L" in Digital Banking.

Yes. Our Voice Banking system will also be enhanced.

The first time you call Voice Banking after June 2, you will be prompted to reset your personal identification number (PIN).

1. Navigate to the Menu and select Accounts.
2. Choose the account you want to set up alerts for.



3. Click Alert preferences.




4. Set up alerts for balances, transactions, deposits, and checks.



5. For Balances, transactions, and deposits:

• Select Balances, transactions, and deposits.
• Click Add alert.
• Choose whether the alert should trigger when the amount is over or under a specific number.
• Select your preferred notification method.
• Click Add Alert to save.

6. For Checks:

• Select Checks to set up alerts for when a check is accepted, deposited, or rejected.
• Toggle the switch to green for your preferred communication methods.
• Click Save to finalize your selections.

On the Dashboard, you will see your accounts, transaction history, a breakdown of your spending habits, and scheduled transfers. 

1. Click on an Account to view the Account Details screen.
2. The available balance is displayed in the top right corner. 
3. Use the search bar to find transactions within the account.
4. Sort transactions by time, type, amount, or check number using the Search and sorting options.
5. Print or download your transactions by selecting the print or download icons.
6. Additional account details are available in the Details box. 
7. After clicking a transaction, you can send a secure message about that transaction by selecting Attach to a conversation.
8. You can view more details, add notes, images, or categorize a transaction by clicking on it.

1. Select the account you want to rename from the Dashboard.



2. Click Settings. 



3. Select the Rename button in the top-right corner. 



4. Enter a new account name and click Save.

1. Click on an individual transaction.
2. Select Attach to a conversation.
3. Choose Start a new conversation.
4. Type in your message.
5. (Optional) Attach a document.
6. Press Send.

For Credit Cards: 

1. Select your Credit Card from the Dashboard.



2. Click Card Controls.



3. Select your name and card number.
4. Click the Travel notice button.



5. Fill out the requested information.



6. Click Save when you are finished. 

For Debit Cards: 

1. Send us a Secure Message though Digital Banking.
2. Click Messages from the Menu tab.
3. Select Send us a message.
4. Please provide your departure date, return date, and travel destination in the Message.
5. Press Send.

1. Select your Credit Card from the Dashboard. 



2. Click Card Controls.
3. Select your name and card number.
4. Enable or disable your card with a simple click on the toggle. 



5. Here, you can:

• Set up card controls and alerts
• Report a lost or stolen card.
• Order a replacement card.
• Activate your new card. 
• Submit a Travel notice.

DXOnline Credit Card Management
From here, you can:

• View your account summary
• Make payments
• View payment activity
• Access statements
• Report lost or stolen cards
• Perform balance transfers
• Lock or unlock your card

Enrollment
1. Select your Credit Card from the Dashboard.
2. Click the PSCU DXOnline SSO button.
You will then be prompted to:

• Review and accept the Terms and Conditions.
• Select Next to continue.

3. Enter your card information and select Next.






4. Complete your profile by filling in all required details. Select Next.




5. Choose and answer three security questions. Select Submit when finished.




6. Once you submit your answers, a pop-up will confirm your enrollment. 






 

1. Select Deposit Checks from the Menu and click Make a deposit.
2. Choose the Account you want to deposit your check into.
3. You can choose between your Checking and Savings accounts. 



4. The "Amount" should match the Check Amount.
5. Tap the "Front of Check" button to take a photo of the front of your check. 
6. Follow the on-screen instructions for taking a photo of the front of your check.
7. Tap the "Back of Check" button to take a photo of the back of your check.
8. Follow the on-screen instructions for taking a photo of the back of your check.
9. Press Done.

Helpful Tips!

• Be sure to write "For Mobile Deposit" on the back of your check below your signature before taking the photo.
• If you make a deposit prior to 3pm ET on a business day, you'll have the money in your account by 4pm ET on the same day once your deposit is approved. Any deposits made after 3pm ET will appear in your account by 4pm ET on the following business day.

1. Choose the account you'd like to reorder checks for.
2. Tap the Check Reorder button.



3. Complete your order on our vendor's website (Quick Order). 
4. Complete your order on our vendor's website (View Full Catalog). 

One-Time Payment

1. Click the Transfers button in the navigation Menu.



2. If you have scheduled transfers, they'll appear here. Select Make a transfer.



3. Using the "From" and "To" options, select the account the funds will be taken from and the account you wish to transfer to. 
4. Enter the transfer Amount.
5. From here, you can:

• Click Submit to finish the transfer.
• Select More options to set it up as a recurring or scheduled transfer.

If you would like to set up a recurring transfer, follow the steps below:
6. After selecting More options, click Frequency and choose how often the transfer should occur.





7. Use the calendar to select the start date. 



8. Click Submit when finished.


 

1. Select Transfers from the Menu and click +External Account
2. Enter the name on the account you want to link.
3. Enter the Routing Number for the external account.
4. Enter the Account Number for the external account.
5. Select the Account Type (Checking or Savings). 
6. Click Submit when you are finished. 
7. Verify your account: Two small deposits will be sent to your external account. Once they appear (within 1-3 business days), confirm the amounts to complete the verification.
Note: You won't be able to view balances or transactions for the external account. To see this information, you'll need to link the account separately. 



Link an account
1. Select Accounts from the navigation Menu.
2. Click Link an account.
3. A screen will appear stating that your data will only be accessed with your permission. Select Next to continue. 



4. Search for the financial institution you want to link.
5. After selecting your financial institution, a pop-up will appear prompting you to log in. Click Next to continue. 



6. Enter your login credentials.



7.  You'll be asked to confirm linking this account to your Abound Account. Select Next.



 8. A pop-up will display the information the external account will share with Abound.



9. After selecting Next, choose the accounts you'd like to link.



10. Confirm the data to be shared. If everything is correct, click Authorize to finalize the linking.


The external account will now appear in your Dashboard.
 

1. Select your Checking Account from the Dashboard.
2. Click the Stop Payments button.
3. Choose to stop a single check or multiple checks.
4. Enter the following details:

• Check number
• Check amount
• Check date
• Payee name

5. Select a reason.
6. Click Submit when finished.

Enrolling in Bill Pay

1. Select Bill Pay from the navigation Menu.



2. First time users must Accept the Bill Pay Terms and Conditions and Privacy Policy. 





3. After accepting, you'll be taken to a new screen. Select Get started to continue to the Bill Pay home page. 






4. You're now enrolled and can manage your bills easily.

Add a biller in Bill Pay
1. Select Add Biller



2. Search for a biller using the search bar.



3. If the biller appears in the search results, select their name and click Next.
4. Fill out the required information. Click Add when finished. 






5. If the biller does not appear, click Next.



6. Fill out the biller's required information.